Are you a buyer who has bought from a Chec seller, or thinking about doing so? Here is everything you need to know when it comes to receiving your digital or physical item.

How do I receive my physical item?

The seller has predefined what shipping delivery options and their associated costs are available for you. At checkout, you will see both domestic and international shipping options underneath where you have entered your shipping address.

When you have purchased the item, the seller receives the order and the shipping address that you have chosen. The seller then arranges the delivery of the item. If at any stage you want more information about the items shipping, please contact the seller directly.

You will be notified by email once the seller has flagged the item as shipped.

Can I track my purchase?

Yes! The seller has the ability to include a tracking identification number. If you would like this, contact the seller directly upon purchasing your item and request a tracking number to be included. You will receive a tracking number in the shipping confirmation email.

I need to change my delivery address, who should I contact?

If you need to change the address of where your item is being shipped, contact the seller directly as soon as possible. The best way to do this is to reply to the order receipt.

I purchased a digital product, how does delivery work?

Delivery of digital goods is great because it is instant! Upon purchasing the item you will see a download link and will also receive a download link in your order receipt email.

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