Although the Manual Payments feature can be used for both physical and digital products, it is best suited for physical products as you will have to manually record payments and fulfill orders placed using this method.

Manual Payments are ideal for cash on delivery orders, bank deposits, and any other manual payment process you can think of. You can also BYO gateway using the manual payment method.

Pre-Order functionality can also be achieved using manual payments.

Setting up Manual Payments

Enable Manual Payments in the Settings> Payment gateways tab of the dashboard.

The following information should be completed when setting up a manual payment gateway.

  • Name of payment method - What the payment method is called

  • Details - About the payment method, shown to the customer before making placing an order.

  • Payment instructions - How to make the payment, shown to customers after order is made.

[Example] Name of payment method: Cash on Delivery

[Example] Details: Please pay when you pick up your order
[Example] Payment instructions: We accept cash, credit, and debit.

^ What your customer will see using the hosted checkout, pre-capture ^

^ What your customer will see in their receipt after an order has been made ^

Because of the manual nature of this payment method, you will then be asked to enter your billing information so Chec can charge you for the orders made. You will be charged the standard 3% (or the plan selected) for every order made.

You will be invoiced every time you reach $100 in fees using the manual payment method.

Accepting orders and recording payments

In the Orders tab of your dashboard, you will see orders made via manual payments as Not Paid | Not Fulfilled.

When you click into the order, you will see all information about the order and the amount due.

When it is time to flag the order as Paid and Fulfilled, click into the order, and under Record Manual Payment enter the appropriate information to record the payment.

You can record:
- Transaction ID or Reference ID
- Date payment was collected
- Time payment was collected
- Any notes against the payment for internal use.

Your order will now be recorded as Paid.

Digital delivery with Manual Payments

If your product contains a digital delivery file and you are using the manual payments, the download link will be displayed in the receipt and sent via email but access to the file will be automatically revoked, meaning your customer will not be able to download the file.

Once the payment is manually received and you have recorded payment in the order, you will need to re-enable the download and resend the receipt to the customer with the update access to the download.


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